Listing of self-help materials and informational publications.
There are 8 resources
Low income energy assistance programs
Low-income Home Energy Assistance Program
(Separate Website)
If you are in need of help to pay your home energy bill, you may qualify for emergency assistance.
By: LIHEAP Washington State
Programs Can Help Keep the Heat On
(Separate Website)
Winter 1997 consumer newsletter article describing the programs that can help consumers keep the heat on when they get behind on their utility bill.
By: Washington Utilities and Transportation Commission
Additional Requirements: Extra Money for Welfare (TANF) Clients
If you qualify for Temporary Assistance to Needy Families (TANF) State Financial Assistance (SFA) or a Refugee Cash Assistance (RCA) welfare grant and you have an emergency you may be eligible to get Additional Requirements (AR) which is money for emergency needs. This publication tells who can get additional requirements (AR) and under what circumstances.
By: Northwest Justice Project
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Public Utilities
General information about your rights when dealing with public utilities.
By: Northwest Justice Project
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Spanish / Español
Filing a Complaint with the Utilities and Transportation Committee
(Separate Website)
If you have a dispute with your utility company, you should first try to resolve it with the company. Many disputes can be resolved by asking for a supervisor. If you are unable to resolve the issue, this web site has an online complaint form if you decide to file a complaint regarding your utility service.
By: Washington Utilities and Transportation Commission
Smart Consumer Guide: Public Utility Service
(Separate Website)
Describes consumer rights relating to telephone, natural gas, electricity and water services.
By: Washington Utilities and Transportation Commission
Citizens Utility Alliance Web Site
(Separate Website)
The Citizens' Utility Alliance mission is to organize educate and advocate for residential natural gas electric water and telecommunications customers.
By: Citizens Utility Alliance of Washington
Washington Telephone Assistance Program (WTAP)
WTAP is a benefit program that provides discounts on telephone fees for eligible households.
By: Columbia Legal Services
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